Frequently asked questions
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What should I do if my student's email address is already in use?
Entering an email address is not mandatory for students. Moreover, they create an account via the workshop tool without an email address.
However, you might want to provide an email address for them, for example, if they want to work with Chessity at home. An email address might already be in use. This can mean two things.
- A free or premium account that your student has already used with this address.
- An account of someone in the same family (parent, sibling) using the same email address.
Choose your solution:
There are different solutions. It depends on the situation which option you should choose:
- Create a student account without entering an email address. Email addresses are optional for student accounts. This option is useful for multiple siblings at one school or club.
- Change the email address of the existing account. You can now use the desired email address for the new student account.
- Link the existing account to your manage students. Your student can continue using their own account, but you now have full coaching rights.
- Delete the existing account and create a new student account with the same email address. All old user data will be erased and cannot be retrieved.
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