Frequently asked questions
What should I do if my email address is already in use?
If you receive a message that the email address is already in use when creating an account, it means an account with this email address already exists. You have previously created an account.
If you don't remember your username and password, you can retrieve them by clicking 'Forgot Password' and 'Forgot Username' on the login page.
Golden tip: if you want to create a new account with the same email address, there's a trick to bypass the issue. You do this by using the plus sign (+) when creating a new account. It works as follows:
Suppose chessto@gmail.com is in use, but you still want to create a family account with this email address. A solution is to use, for example, Chessto+family@gmail.com. Note that you can fill in anything after the plus sign! It's important to remember or write down this specific email address. If you want to log in, you must write exactly chessto+family@gmail.com. You will receive login details and welcome emails at chessto@gmail.com.
With this trick, it's possible to create multiple accounts with the same email address.
