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Frequently asked questions : Technical support

Chessity got stuck. What do I do now?

If the site gets stuck, this can be caused by a slow or overburdened wifi connection (or no wifi connection at all).

Refresh website

Try to refresh the site manually. Press Ctrl + F5 (windows pc) or command + R (Mac), or click the refresh arrow of your browser. In most cases, this will allow you to continue playing. Should it not work, however, you can try removing the cache from your browser and then refreshing the site again.

Browser issues

You can also experience problems because of the browser you are using. Especially Android devices may come with an antiquated browser as a default. You can check whether your browser is good enough via the website html5test. You browser has to have a score of at least 350. If your browser has a lower score, download and install the latest version of your browser.

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