Frequently asked questions : Accounts - families

I forgot my username. What do I do?

For individual users: on the log-in screen, click on Forgot your username or password?

Enter your e-mail address and click on Reset password. You will receive an e-mail with your username and instructions on how to reset your password. If you do remember your password, there is no need to set a new password. You can just log in with your username and your password.

For users with a student account: ask your coach to look up your username in Manage student accounts.

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